Lansing >Professional Fleet Svc
Some businesses are built on experience and quality. Professional Fleet Services is built on not only all that but integrity and honesty. Okemos Auto Collection (the BMW dealer) estimated my repair cost for my BMW at $3,380.00. The BMW dealer told me it wasn t worth fixing my $5K BMW!!! I took my car to Sam at Professional Fleet Services and they completely repaired my car for under $300. That s $3, 080 less than, and 10% of the cost the dealer quoted me!!!!! Professional Fleet Services is the only business I will ever take my car to. I know they re going to be honest, totally reasonable and will do the job right. That s security that in this day and age is hard to find. Look all you want, but there s no better and reliable place to take your car to. Period.
This place is a complete ripoff, and I have to say that I am in great shock and dissappointment given all the positive reviews. This place is not only a ripoff, the owner, Sam, was VERY rude to me. I told him that I got much cheaper quotes from other shops and he said, "I have to charge that much to run this business and if you want to fix it yourself than go ahead". Here's the story. I took my car in to get checked because it was having electrical problems. They called me 4 hours later stating that the alternator was the problem and gave me a 400 dollar quote. I decided to do some research, and called 3 other mechanics with my car make and model and all of them said 200-300 installed. I checked the part price and it was $95 at autozone (and about one hour of labor). I called them with this information and the owner flipped on me and got angry and said we are not fixing it for any less than 400. Keep in mind that this is 300 dollars in labor for one hour. Later, I went to get my car and they charged me 40 bucks for checking the battery and alternator which I know only takes a few minutes. (they DID NOT inform me of this charge earlier). I found this to be ridiculus. I ended up having my coworker fix it, although if he wasn't able to, I would have went to one of the other auto shops for the cheaper and more honest prices. I thought this was going to be my mechanic, but it ended up being the worst experience I have ever had with any mechanic. Looks like I have to go looking for a new one next time.
Sam put the PRO in Professional!. I have been taking my SUV to Sam at Professional Fleet for the last two years at the recommendation of my son. What a great decision! My beloved Chevy (circa 2002) was falling apart because of the harsh Michigan winters of 2005-2007. I had left it in the driveway all winter during those years. I have no idea how Sam does it, but he has managed to keep me on the road and has bent over backward make sure I have the most cost effective, quality parts for my SUV. He even hi-jacked a very hard to find part from one of his workers' basement. I have never felt hassled or stressed about how to manage payment for repairs, and my car has been repaired and returned really fast! I truly appreciate knowing that my car is in good hands and I am looking forward to having my next vehicle serviced at Professional Fleet Svc World-there's a real family feeling over there!
Thank you to everyone at Professional Fleet! - Larry in Okem.
Your fast response and timely communications in fixing our car was a very enjoyable experience! Explained the problem in easy terms to understand and fixed our car for a much lower price - Fast! We will be using Professional Fleet for all our future car needs! Professional Fleet saved us at least $800 from a previously quoted estimate at a well known car repair shop - Awesome Experience - Thank You Professional Fleet!!!
Honest & Caring! Excellent Service! Value pricing! Fast repair!
Best Auto Repair Shop in the City!! hands down.
I just want to say that Sam, the owner is the most honest car repair dealer I've ever met.
I'm always amazed at how consistent he is in repairs and how he goes beyond the necessary needs and makes each person feel as if he'll get it right, the first time or when they are ready to handle the issue.... no pressure just knowledge and support.
Had he went into medicine and/or law, his billable hours and office hours would be through the roof b/c he is efficient and well qualified! :-)
worth the drive for Professional Fleet. I have totally trusted all of my auto repair and maintenance to Professional Fleet since that day several years ago I walked in with a confused look on my face. Many would have seen a mark and charged me for everything under the sun.Sam checked out my car,fixed what was needed and explained everything so I kinda got it. Since then,everyone I know gets referred to "my garage' and they get the same honest,fair,speedy service I do and recommend them to their friends.Sam,you are onto something...........KUDOS
Excellent service. I switched to Professional Fleet Service after unhappy (read: dishonest) dealings from another Lansing garage. In short, they were recommending work that was unnecessary, and doing a poor job with repairs. I went to PFS, and found Sam a darned hard worker, honest, and willing to go the extra mile to provide you what you need -- without trying to coax more out of you. I recommend him, recommend his garage, without qualification.
Great place to get work on your car! Kyle - Lansing. I have been very satisfied on all 3 occasions visting them. They are professional, friendly, and do a great job working on vehicles. Highly recommended, please visit them and give them a shot!!!
absolutely amazing. While im filling this out it is asking me for cons. The only thing i can think of is that they don't have girly magazines, and i dont think that even counts ;-) Proffessional Fleet had taken care of me many times. They have the honesty to tell me when i come in to get a couple things fixed what i need right now and what i can save up for and get fixed later. That to me shows how respectable they are. I dont know alot about cars so when by mechanic brother gets protective and asks me exactly what they did and what they charge, i simply show him the sheet sam gives me smiles and says good job. Coming from a mechanic that is a very good sign!
Excellant Car Repair and Service.
We first met Sam at a BNI meeting 3 or 4 years ago and what he said at the meeting he backed up at his place of business. Sam is one of the few honest mechanics who doesn’t try to confuse you with big words or complicated explanations so it’s easy to see he isn't blowing smoke. We have always been able to get our vehicles in the shop in a moment’s notice or shortly thereafter. Repair or service has always been done quickly and at a very reasonable cost. If Sam ever said "Trust me" we would.
David & Lorna Fountain
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