Lansing >Computer & Internet Services > Geek Squad
5216 W Saginaw Hwy, Lansing, MI | Directions 4891742.741028 -84.623002
Geek Squad Alternative .... You're Going to Need it! – As a gift for Christmas, my father purchased an HP Touchsmart computer for me. I absolutely love it. Since I was new to the area, he also bought the protection service plan that Geek Squad offers. After a year of successful use and no problems, my computer started acting up. So, I took it in to Geek Squad.
Aside from being completely ignored for a half hour, what happened next made me regret even making a purchase at Best Buy or with Geek Squad.
My computer had a "hard drive crash" and needed to be sent for repair. It took THREE WEEKS to get it back and once I did get it back everything was GONE. No one explained to me that I was going to lose everything and no one made any attempt to try and help. Instead, the manager told me "to go home and fix it yourself." This is $250 service plan!
I didn't know what to do I started looking for geek squad alternatives on Google and stumbled across digitalctrl. They sent a nice gentleman out to my home and although he couldn't recover my lost files, he did reinstall Windows for me and now I can use Facebook.
I will NEVER step foot in a Best Buy store ever again and I highly suggest you avoid them to. Actually, call the digitalctrl geeks. They actually know what they're doing and they treat you like a human being. 1-888-889-0522 (I think that's it).
Geek Squad Alternative – At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.
A fleet of well-trained experts offer maintenance for home or office computers--anytime day or night. – In Short
The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless network to dealing with more dire issues like the infamous "blue screen of death." Customers have the option of bringing their computers into a store, receiving 24-hour assistance over the phone or having a repairman come to their home (arriving in the squad's signature black-and-white VW Bugs).
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