Haslett Road Marathon

Benjamin B.

Joined 3 months ago

I do NOT recommend sending anyone there because recently I had concerns with my vehicle and had it towed into the shop for a professional opinion. After dealing with a somewhat polite employee and receiving different phone calls to confirm the work needing to be done everything was all set. (Some repairs offered were not nearly as necessary as others but things ended up being taken care of) The main reason I will COMPLETELY NOT RECOMMEND anyone coming here is the lack of care, respect and customer service skills the upper management has.

While starting a conversation with a woman at the front desk who started the conversation by putting chips in her mouth, she continued the conversation with food still in her mouth, which was absolutely disgusting.

I requested a call from someone who would know more information about the repair work and she had a Matt (to my knowledge the owner) give me a return call. When he returned my call, he was absolutely rude! Interrupted me, belittled my knowledge base of cars and turned the conversation completely south. I will NEVER return and I would recommend NEVER giving them business.

Doesn't Recommend

Tom D.

Joined 11 months ago

My college age son took his '06 PT Cruiser to repair the air conditioning. I'm in Alabama. They appear to have marked up the parts 100%. Replaced a radiator support, mounts, ac line and expansion valve line plus evacuated and recharged the AC. Cost.... $1146. I thought this was too high. I wished my son shopped it around. I called the Chrysler Dealership to confirm the parts were marked up. By the way the dealership said they did not mark up parts. The repair fixed the problem. The damage was related to hitting an icy mound that contacted the front radiator bracket which damaged lines. The Expansion Valve Line was plugged which they replaced after they recharged the first time. You be the judge on cost of repair.

Doesn't Recommend

MechanicReviewer51

Joined 2 years ago

Undercover Mechanic Reviewer. I recently went undercover with my automobile to the Haslett Road Marathon on the corner of Marsh and Haslett.

Perfectly qualified mechanics who are not professional at all. Matt the owner was extremely rude to myself and wife during our time there while Matt tried to explain what was wrong with the vehicle.

Already knowing what was wrong by having a certified mechanic install a purposely defected hose which caused the AC and cruise control to malfunction; Matt explained to me that I needed the AC system replaced/repaired for an estimate of 400-500$.

The hose that needed to be replaced costs about 3$ and 15 minutes of labor.

I'm glad they are making a profit in these hard times. I highly recommend not using this garage for anything except to purchase a soda on your way out of town. They managed to keep them pretty cold.

Recommends

mve23

Joined 3 years ago

Terrific Bunch. I brought in a Cherokee with three problems: cruise control, AC/heat blower and a surging engine. They found a loose vacuum line, popped it back on and voila. Done. Saved me enough in anticipated repairs to pay for new shocks, which I needed.

I was referred to these guys by another station because they "have a great reputation." Now I know why.

Recommends

jeanjohnson

Joined 4 years ago

trusted service. Our family have always trusted Matt (the owner) for years with our cars. They do a bangup job and never over diagnose. They are great. Nice too