Okemos >A Piece O'cake Llc
We recently ordered a cake for my sons birthday and was charged $100.00 for a cake that fed 15 people. When we picked up the cake it was smaller than expected but looked nice-then, we cut into the cake. The cake was the wrong batter/flavor. I called to express my frustration and give Kelly a chance to offer resolution via partial reimbursement since we didn't eat half of the wrong flavored cake, and below mediocre taste. She then blamed us and tried to convince me, the customer that It was in fact what I ordered. Considering my son is allergic to chocolate, I can certainly assure you we did not order chocolate. Her resolution-bring in what we didn't eat and she would make us a cupcake (and mind you, the party is two days over at this point). To sum it up-overpriced and awful taste. Looked nice, but nothing I couldn't have made myself. Meijer bakery would have been a bigger hit, and we went to her to avoid the meijer bakery cake feel. Horrible service!! Wouldn't recommend to anyone for a special occasion-you will be disappointed.
Owner & daughter need to up the ante on selling their stuff.
I walked in and had to announce that I was there; the place looked closed. Daughter came out and coolly greeted me. I explained to her what I was looking for - a sampling of cupcakesto take home to try because I wanted to serve cupcakes instead of a sheet cake for an upcoming graduation party. I basically received no response. Her mother came out to fill the case with their "macaroons". I inquired about them as they were advertised on their website as "infamous". It was basically like pulling teeth to get them to sell their products. They offered no "selling" of their cupcakes by explaining flavors or texture or anything. For the cupcakes, I chose two chocolate kind and a strawberry one - it was the only flavors they had available. The chocolate ones were dry. The strawberry one was very good. I selected a sampling of the macaroons. Sad to say, I tossed the majority of those out - they were dry and messy.
I would consider going back except for the fact that these two don't know how to sell their products and didn't seem very interested in a potential future client. I will keep looking for a bakery with gourmet cupcakes before I go back to the ice castle to give them my business.
Good cake, but I have to agree.... I have to say, I was not a Bridezilla, and I didn't spend hours telling them what/how to do what I wanted. What I did do was show them photos of exactly what I wanted, a pretty wraparound ribbon of frosting/fondant design, very simple, but elegant in orange and red. What I got was a very haphazard design that wasn't at all elegant, looked like a child did it, in orange only. I didn't complain, cause it wasn't worth my time or energy, but when seeing the below review, I have to back up the person who wrote it, cause I too was disappointed, but didn't tell them I was nor got in the fight over refunds. There was nothing they could do about it after the wedding was over, except refund some money, and since the lemon cake was the BEST I've ever had, I figured it was worth being disappointed about how it looked and enjoy eating the cake as much as I did. In saying all of this, the way I found them was through a friend, and her cake was a very advanced design, and it was done beautifully...not quite sure how that worked so well and mine didn't, but that was definitely how I felt. If design is a concern, and you want their yummy cakes, maybe you need to approach it the way this bridezilla did, and beat them over the head with what you want - as they say, the squeekiest wheel gets the grease...
Satisfied and Impressed. Not entirely sure what "ButtaFlai's" deal is (previous review), but I had a wonderful experience and I was a little taken aback when I read her comments. I considered myself (and so did a lot of family and friends) to be a "bridezilla" and Kelly at "A Piece O' Cake" completely catered to my every whim. You wouldn't even believe what I put this poor woman through, and she never had anything except patience and a smile for me. I'm wondering what 3D figure ButtFlake had requested... I requested the lace design from my grandmother's wedding dress and intricate lilies that matched my bouquet and had a spectacular end product. Kelly actually drew me several sketches and listened to every request I had. I couldn't have been more impressed... and it takes a lot to impress me. I did not think the cake was overpriced at all... for the amount of detail I requested, she should have charged me much, much more. I would confidently recommend "A Piece O' Cake" to anybody. Except people who should probably order their cake from the Meijers bakery (ahem, ButtFlake)
Horrible listener, didn't do what we paid for.
Brief: 3D cake does not equal 2D ugly painting.
Had high expectations for this first choice cake vendor. Failed to meet expectations. We handed them images of exactly what we wanted and PAID for: 3D figures on the cake. Got the structure, but painted 2D images instead and her website is FULL of 3D cakes. Could have ordered a 2D imaged cake from a bakery at half the cost. This store is way too overrated, but at least the cake tasted good.
When I asked what happened, she said "you didn't specify a FONDANT figure" I shouldn't have to tell a cake artist what material to make things out of and the pictures clearly showed 3D images. Argued and did not write down what we wanted and blamed that on us. Poor professional skills. A red ferrari is still a nice car, but if the customer ordered it in blue, than the car dealer is wrong. A Piece O' Cake was wrong and made us a dumbed-down version of what we wanted and did not hold herself accountable for her poor administration skills. Needed someone who paid attention. Did not refund on the overpriced cake - Paid over $1300 for a simple cake.
Now has threatened to pursue legal action for posting poor reviews online.
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