Lansing >Roehm's Day Spa
Service is great!! The owner was really nice and took care of us as soon as we walked in. Me and my friend had a half day of beauty the girl was great and Arron gives the best massage would recommend ....
A friend and I went to Roehm's today, we both had a wonderful experience. To start off when I called to make the appointment Sarah was very pleasant and helpful. The ladies at the spa were friendly. We had facials and massages they were great. I checked the spa out before I made the appointment because of the reviews The place was clean that day ( I just walked in ) and it was clean today. I highly recommend Roehm,'s. You should check it out for yourself don't always rely on reviews my included.
I went to Roehms with a friend for the half day of beauty. Started with a massage which was very nice. Then onto the facial was ok. It was very quick and didnt seem like it was worth the money. Next was the mani/pedi. This was a joke. The girl filed my skin more than my nails and laughed when I asked her to stop filing my skin. She was telling me about her family issues. I was there for me not to be someones shrink. No one except the massage therapist even bothered to ask how we were or how we felt the services were. We were not even offered a glass of water until the manicure part. Pedi room was disgusting. Cleaning items laying about on the floor. You soak your feet in a black bucket. There were not even any bubbles in the bucket. Even the nail places on every corner have bubbles. THen when its time for the parafin wax they carry over a very hot and very heavy container of wax and hold it over your lap while you dip your hands. That is an accident waiting to happen. Nails and toes look like junk already. Would not pay $162 ever again to go there. Place was dirty with spider webs growing in the corners. No one bothered to ask if we were comfortable or satisified with the services. The best thing was the massage and the massage therapist. All the other staff was young and seemed very inexperienced and more interested in telling their sad life story. Will never recommend or go there again for anything!
NEVER GO TO ROEHM'S DAY SPA!!!. I bought a gift recipt for Roehm's Day Spa. My wife hated it and never used it. I tried to get them to refund or let me get "product" for my hard earned money. They refused. I have no recourse but to loose my $150 and complain on the web. DON'T MAKE THE SAME MISTAKE!!!
I too...will *not* be returning.
Sounds like I had a similar experience to cabjmb36...
I got a half day of beauty from my boyfriend for this establishment. I'd never heard of it before, but the pictures on the website looked cozy. This place was pretty dirty and there were things all over the pedicure room floor. It didn't look carpeted, but just had carpet squares scattered about. I got a massage that was just ok, and the lady kept talking to me the entire time. The robe they put me in after was too small. I felt like I was walking around half naked. Luba was kind enough to give me a blanket to cover up my bottom half. Luba was pleasant, but I found my facial to be a bit rough. The parafin wax was the best part. I might be snobby, but I just didn't feel like a million bucks when I walked out. I felt slightly rushed since the massage lady kept me over talking. Oh, and they kept having music issues so there was awkward silences a lot of the time. It was just different, not at all what I expected and I work in a salon.
Will not go back.
Scheduled an appointment for 1/2 day spa package and added a couple of additional services. (not an inexpensive appointment).
When I arrived the woman at the desk (the owner) was not very pleasant. I started with the massage which was just OK - certainly not the best. From there I went for a pedicure and changed technicians who was with me the rest of the time.
The pedicure room was dirty and dingy looking (clippings on the floor at 9 am and they had just opened). No spa chairs, just a type of bucket with warm soapy water. The manicure room wasn't much different. I had a wax and facial - both were very good. Luba - the tech - is quite personable once you get her to talk.
What happened at the end was what turned me off from every going again. The owner spoke to Luba in such a demeaning way - which I could overhear as she was not quiet - that I refuse to go back. Luba apologized when she came back to finish up with me and she had done nothing to apologize for!
Seriously - get a clue on customer service.
"Best Massage Ever".
I booked 3 massages here for me, and my future in-laws. Though the building was small and inconspicuous, we walked in to a warm, fragrant and inviting space. After being greeted and signing in, we enjoyed glasses of water before our massages.
Each of our massage experiences were a bit different, but we all agreed that the work done on us was great. Actually, my future sis-in-law walked out of hers and announce, "That was the best massage I've ever had!" (her masseuse's name was Lena).
Afterwards, we were given welcome packets with info about the spa and coupons. Overall, I would recommend Roehm for it's reasonable prices and simple, but relaxing atmosphere.
I recieved a 1/2 day of spa treatments for Christmas. Came in at 9:30 am, The owner was at the front and was rude!!!. She acted like I was invading her time!! Had an appt. for a week!! The place was dusty and dirty! Peticure room had left over particals from yesterdays clients!!! The ladies were very nice but didnt really ask what I wanted done, they just did what they thought was apporaite. If you want to create return business, the owner should at least comb her hair and put on a happy face!!! She was rude from beginning to the end!!!! I felt like my mom wasted her money by giving me this gift! Did I mention the OWNER WAS RUDE!!!! Ms. Roehm, comb your hair and put on a happy face b-4 unlocking your doors!!!!I I will never return!!!
Bad nail service. I received a gift certificate to Roehm's Spa and used it for a pedicure and manicure. Not only was the lady at the front desk rude, the place was not clean. I went to get a cup of coffee and there was dust on the glasses. The pedicure stations are old chairs with a bucket of water. My manicure was so bad that I bought the nail polish and redid my nails myself when I got home. I've only had nail services done there, but I would not go back for the same services. Overall, disappointing and a waste of time.
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